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Free delivery, every size, every orderFramed by hand. Ready in 14 working days.Free delivery, every size, every order · Framed by hand. Ready in 14 working days.Free delivery, every size, every order · Framed by hand. Ready in 14 working days.

Help Centre

How can we help?

Plain answers from the people who pack the cartons. Monday to Friday, 9am to 6pm UK time, a real person answers the same day.

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01Topic

Sizing & specifications

Six sizes, all 3:2. Print and framed dimensions, in inches and centimetres.

  • Six sizes, all printed at the same 3:2 aspect ratio: Collectors (12 × 8" / 30 × 20 cm) through Grand (42 × 28" / 107 × 71 cm). The full table is below.

    SizePrintFramed
    Collectors12 × 8"30 × 20 cm18 × 14"46 × 36 cm
    Keepsake18 × 12"46 × 30 cm24 × 18"62 × 46 cm
    Study24 × 16"61 × 41 cm30 × 22"77 × 57 cm
    Signature30 × 20"76 × 51 cm36 × 26"92 × 67 cm
    Gallery36 × 24"91 × 61 cm42 × 30"107 × 77 cm
    Grand42 × 28"107 × 71 cm48 × 34"123 × 87 cm
    All sizes printed at a 3:2 aspect ratio. Framed dimensions assume the default conservation window mount; full-bleed trims roughly 12 cm off each axis.
  • Signature (76 × 51 cm print, 92 × 67 cm framed) is the house default and the one we keep going back to. Gallery and Grand are for the wall you want people to talk about. If unsure between two sizes, go bigger. Most rooms take more print than people think.

  • Yes. Every size is printed at a 3:2 aspect ratio so the image is identical at every scale. You are choosing how big to live with it, not which crop you get.

  • Window mount adds a generous conservation-grade border between the image and the frame, the traditional gallery look. Full-bleed pushes the print edge-to-edge inside the moulding, a more contemporary feel. The framed outer dimensions stay the same.

02Topic

Materials & framing

Paper, frame, glazing, mount. What it is, and why.

  • Hahnemühle Photo Rag, 308gsm, 100% cotton, acid- and lignin-free. Sustainably sourced oak moulding, hand-finished in the UK in natural, black or white. Anti-reflective acrylic with 66% UV block, fitted as standard.

    Paper
    Hahnemühle Photo Rag, 308 gsm, 100% cotton, acid- and lignin-free. Archival pigment giclée, rated for over a hundred years of lightfast life under normal gallery conditions.
    Frame
    Sustainably sourced oak moulding, hand-finished in the UK in natural, black or white. A 20 mm flat profile on Collectors through Signature, a deeper box profile on Gallery and Grand.
    Glazing
    Anti-reflective acrylic with 66% UV block, fitted as standard on every size. Lighter than glass and safer in transit.
    Mount
    Conservation window mount as the default for a generous border, or full-bleed for an edge-to-edge contemporary look. Choose on the product page.
  • A 20mm flat oak profile on Collectors through Signature, and a deeper box profile on Gallery and Grand. Black and white finishes are hand-lacquered on the same oak base.

  • Anti-reflective acrylic with 66% UV block, on every size. Lighter than glass and safer in transit, and it filters most of the UV that would otherwise dull the image over time.

  • Numbered to the edition on the reverse. A house certificate of authenticity ships in the carton, naming the artist, edition size, paper and date of print. Editions are capped and never reopened once they close.

03Topic

Ordering & payment

How to order, how to pay, account, and the Monaco Club.

  • Choose a size, frame finish and mount on the product page, then checkout in the usual way. The 14 working day clock starts the moment your order is placed; we do not pre-print anything.

  • Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Klarna. Transactions are processed over TLS and tokenised by Shopify Payments and our payment partners. We never see, store or share your card details.

  • Yes. Klarna is available at checkout and splits any order into three interest-free payments. No fees, no interest, no impact on the timeline.

  • Prices on the site are in GBP and include UK VAT. Delivery is free worldwide. Customs duties on international orders are paid by the recipient on arrival and set by the destination country, not by us.

  • A members programme. Sign in to view past orders, saved addresses and edition certificates. Monaco Club members see a 20% saving applied automatically at checkout, every time, on everything.

04Topic

Delivery & tracking

14 working days, free worldwide, tracked and insured. How it travels.

  • Fourteen working days, order to doorstep, every size. Every piece is printed, hand-framed, assembled, numbered and packed the moment you order. We do not offer a faster lane.

  • Yes. Every size, every order, every destination we ship to. UK orders travel by a tracked, insured next-working-day courier; international by tracked, insured air-mail.

  • Every size travels by a tracked, insured next-working-day courier, Monday to Friday, with an hour delivery window by SMS or email the night before.

  • Yes, worldwide, on us. Europe typically arrives 3 to 5 working days after dispatch. The rest of the world a little longer. Customs duties on arrival are the recipient’s responsibility.

  • Sign in and visit Your orders. Each order shows the expected delivery date, a four-step craft timeline (Printed → Framed → Inspected → Shipped) and a courier tracking link the moment your piece is on its way. A printable receipt is one click away if you need one.

  • Inside 24 hours, before framing has started, we can usually change the size, frame finish or delivery address, or cancel and refund in full. After framing has started, the piece is yours. Email hello@thegoodseason.co.uk with your order number.

05Topic

When it arrives

Unpacking, hanging, cleaning, and what to do with the certificate.

  • Cardboard corner protectors, biodegradable bubble wrap, a recycled-plastic foam sleeve and a rigid double-walled carton. The carton is recyclable and largely plastic-free. Open from the side, slide the piece out, keep the carton until you have hung it.

  • Indirect light, away from radiators, fireplaces and direct sun. The acrylic glazing is UV-filtered, but every print keeps its tonality longer out of harsh light.

  • A dry microfibre cloth is all the glazing ever needs. No sprays, no chemicals, no glass cleaner. The acrylic prefers a quiet life.

  • A house certificate that ships in the carton, signed by us and naming the artist, edition size, paper and date of print. Keep it with the piece: it is part of the work.

06Topic

Returns & support

If it arrives damaged, if something is wrong, or you need to escalate.

  • We replace it. Email hello@thegoodseason.co.uk within 30 days of delivery with a photo and your order number. We will ship a new one, at our cost, in the same edition.

  • No. Every piece is framed the moment you place the order, so we cannot accept returns for change of mind. Made, not stocked. If you are not sure on size, ask before you order.

  • Nothing on this page affects your legal rights under the Consumer Rights Act 2015 for goods that are faulty, not as described, or not fit for purpose. The legal versions live in our refund and shipping policies.

  • Email hello@thegoodseason.co.uk for a same-day reply, Monday to Friday. If it is urgent, call +44 333 880 8242, 9am to 6pm UK time. No queues, no scripts, no robots.

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No queues, no scripts, no robots. Monday to Friday, 9am to 6pm UK time, every reply written by the people who make the work.