Client servicesThe Autumn Issue, 2026
Help, in
plain English.
Sizing, materials, delivery and returns, answered below. Monday to Friday, 9am to 6pm UK time, a person answers the same day.

The short answers
Made to order
Ready to ship in 72 hours.
Each print is made and packed for you, framed by hand in the UK when you choose a frame. Next-day UK delivery follows, tracked and insured.
How long an order takesDelivery
Free, on every order.
Every size, every destination we ship to. Europe typically arrives 3 to 5 working days after dispatch.
Delivery and trackingIf it arrives damaged
We replace it.
Email within 30 days of delivery with a photo and your order number. The new one ships at our cost.
Damage and returnsThe Seasons Club
10% off, free to join.
Members take 10% off every edition while signed in, and see new work seven days before anyone else.
The Seasons Club, answeredChoosing a photograph
Start with your wall, your budget and the way you want to live with it.
How do I find a print within my budget?
Set a maximum price in the shop, then open a photograph and choose its size and frame. A “From” price is the entry configuration, which may be unframed. Larger sizes and framing can cost more. Check the price of your selected configuration before adding it to the basket. Delivery is included; international customs charges may be additional.
Browse entry prices up to £100 · Browse entry prices up to £250
Which print size will fit my wall?
Measure the clear wall space, including the distance to furniture, switches and door openings. Mark out a candidate print size with paper and look at it from your usual seat or doorway. Our size table gives nominal print dimensions; framing adds to the overall size. For a tight fit or an existing frame, ask us to confirm the paper, image and outside frame measurements before ordering.
Should I choose a framed or an unframed print?
Choose a frame when you want the house to frame the photograph for you. Choose Unframed when you want the print on its own and plan to arrange framing separately. An unframed print includes no frame or glazing. Its paper border is separate from the window mount available on framed configurations. If you already own a frame, confirm the sheet and image measurements before choosing a size.
Where should I start for a hallway or living room?
For a narrow hallway, first check the available width and the view from either end. Compare portrait and landscape works at the size you can fit. In a living room, consider the photograph from your normal viewing distance and alongside the furniture beneath it. Room collections are starting points for choosing, not a rule about where a photograph belongs. Room visualisations illustrate a setting; use measurements to check fit.
Can I order a photograph for a particular date?
Standard orders are ready to ship within 72 calendar hours, followed by next-day UK delivery. Production time and transit time are separate. International transit takes longer and bespoke timings are agreed with the quote. If an anniversary, installation or opening date matters, contact us before ordering with the photograph, configuration, destination and required arrival date. The date shown on a product page is an estimate.
Can I send a photograph as a gift?
Yes. Choose the photograph, its size and frame, then give the recipient’s address for delivery at checkout. Delivery is free to every destination we ship to, tracked and insured. If it has to arrive by a particular day, check the date with the house before ordering. To let them choose, save a few pieces to your Private Selection with the bookmark beside each photograph, then send it as a gift link.
Does made to order mean limited edition?
No. Made to order describes when a photograph is produced. A limited edition has a defined edition treatment recorded for that photograph. Check the individual product for its edition information; do not assume that every photograph is numbered or supplied with the same certificate. No photograph is signed. Ask us to confirm those details if they are part of your buying decision.
Sizing and specifications
Six sizes, Small to 3XL, in centimetres and inches, and how to choose between them.
What print sizes are available?
Six sizes, all at the same 3:2 aspect ratio: Small (30 × 20 cm / 12 × 8 in) through 3XL (107 × 71 cm / 42 × 28 in). The full table is below.
| Size | Dimensions |
|---|---|
| Small | 30 × 20 cm12 × 8 in |
| Medium | 46 × 30 cm18 × 12 in |
| Large | 61 × 41 cm24 × 16 in |
| XL | 76 × 51 cm30 × 20 in |
| 2XL | 91 × 61 cm36 × 24 in |
| 3XL | 107 × 71 cm42 × 28 in |
Which size should I choose?
Start with the space on your wall and compare the sizes above. If you are using your own frame or need an exact fit, ask us to confirm the paper and image measurements before ordering.
Are all sizes the same aspect ratio?
Yes. Every size is printed at a 3:2 aspect ratio so the image is identical at every scale. You are choosing how big to live with it, not which crop you get.
What is the difference between window mount and full-bleed?
A window mount adds a border between the photograph and the frame. Full bleed removes that window mount. Neither option specifies the outside frame dimensions: ask us to confirm the finished measurements for your chosen size and finish. Unframed prints have a paper border, separate from a framed window mount.
Materials and framing
Paper, frame, glazing and mount. What each is, and why.
What is the print and frame made of?
Hahnemühle Photo Rag, 308gsm, 100% cotton, acid- and lignin-free. Sustainably sourced oak moulding, hand-finished in the UK in natural, black or white. Anti-reflective acrylic with 66% UV block, fitted as standard.
- Paper
- Hahnemühle Photo Rag, 308 gsm, 100% cotton, acid- and lignin-free. Archival pigment giclée, rated for over a hundred years of lightfast life under normal gallery conditions.
- Frame
- Sustainably sourced oak moulding, hand-finished in the UK in natural, black or white. A 20 mm flat profile on Small through XL, a deeper box profile on 2XL and 3XL.
- Glazing
- Anti-reflective acrylic with 66% UV block, fitted as standard on every size. Lighter than glass and safer in transit.
- Mount
- Conservation window mount as the default for a generous border, or full-bleed for an edge-to-edge contemporary look. Choose on the product page.
What does the frame profile look like?
A 20mm flat oak profile on Small through XL, and a deeper box profile on 2XL and 3XL. Black and white finishes are hand-lacquered on the same oak base.
Is it glass or acrylic?
Anti-reflective acrylic with 66% UV block, on every size. Lighter than glass and safer in transit, and it filters most of the UV that would otherwise dull the image over time.
Are the photographs signed?
No. The photographs are not signed. Edition details depend on the photograph: a limited-edition label appears only where the catalogue identifies a limited edition, and a numbered edition size is shown only when recorded. Made to order describes production and does not by itself mean a limited edition. Ask us to confirm the certificate supplied with your chosen work.
Ordering and payment
How to order, how to pay, your account and The Seasons Club.
How do I place an order?
Choose a size, frame finish and mount on the product page, then check out in the usual way. Your standard order is ready to ship within 72 calendar hours of ordering, followed by next-day UK delivery, tracked and insured. International transit takes longer; bespoke timings are agreed separately.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Klarna. Transactions are processed over TLS and tokenised by Shopify Payments and our payment partners. We never see, store or share your card details.
Can I pay in instalments?
Yes. Klarna is available at checkout and splits any order into three interest-free payments. No fees, no interest, no impact on the timeline.
How do prices and customs duties work?
Prices on the site are in GBP and include UK VAT. Delivery is free to every country offered at checkout. Customs duties on international orders are paid by the recipient on arrival and set by the destination country, not by us.
What is The Seasons Club?
The house's members' club, and it is free. Members take 10% off every edition while signed in and see new work seven days before anyone else. Join free, then sign in with the same email before checkout: an email sign-up alone does not apply the discount. Signing in also shows past orders, saved addresses and edition certificates.
Delivery and tracking
Ready to ship within 72 hours. Next-day UK delivery, tracked and insured. Free international delivery.
How long does an order take?
Standard orders are ready to ship within 72 hours of ordering, including weekends, followed by next-day UK delivery. Each print is made and packed for you, with framing when selected. International transit takes longer; bespoke timings are agreed with your quote.
Is delivery really free on every size?
Yes. Every size, every order, every destination we ship to. UK orders travel by a tracked, insured next-day courier; international by tracked, insured air-mail.
How does UK delivery work?
Once your order is ready to ship, it travels by a tracked, insured next-day courier. You receive a tracking link when it leaves us.
Do you ship outside the UK?
Yes, on us, to Europe, the United States and Canada, Australia and New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. Europe typically arrives 3 to 5 working days after dispatch, further destinations a little longer. Elsewhere, write to us for a quote. Customs duties on arrival are the recipient’s responsibility.
How do I track my order?
Sign in and visit Your orders. Each order shows the expected delivery date, a four-step timeline (printed, framed, inspected, shipped) and a courier tracking link the moment your piece is on its way. A printable receipt is one click away if you need one.
Can I change or cancel my order?
Inside 24 hours, before framing has started, we can usually change the size, frame finish or delivery address, or cancel and refund in full. After framing has started, the piece is yours. Email hello@thegoodseason.co.uk with your order number.
When it arrives
Unpacking, hanging, cleaning, and what to do with the certificate.
How is the print packaged?
Cardboard corner protectors, biodegradable bubble wrap, a recycled-plastic foam sleeve and a rigid double-walled carton. The carton is recyclable and largely plastic-free. Open from the side, slide the piece out, keep the carton until you have hung it.
Where should I hang the print?
Indirect light, away from radiators, fireplaces and direct sun. The acrylic glazing is UV-filtered, but every print keeps its tonality longer out of harsh light.
How do I clean it?
A dry microfibre cloth is all the glazing ever needs. No sprays, no chemicals, no glass cleaner.
What is the certificate of authenticity?
A certificate records the details of the work. Edition numbers apply only to numbered editions. Ask us to confirm the certificate and edition details for the photograph you are considering.
Returns and support
If it arrives damaged, if something is wrong, or you need to escalate.
What if my print arrives damaged?
We replace it. Email hello@thegoodseason.co.uk within 30 days of delivery with a photo and your order number. We will ship a new one, at our cost, in the same edition.
Can I return a print if I change my mind?
No. Every piece is framed the moment you place the order, so we cannot accept returns for change of mind. Made, not stocked. If you are not sure on size, ask before you order.
What are my statutory rights?
Nothing on this page affects your legal rights under the Consumer Rights Act 2015 for goods that are faulty, not as described, or not fit for purpose. The legal versions live in our refund and shipping policies.
How do I get a real person?
Email hello@thegoodseason.co.uk for a same-day reply, Monday to Friday. If it is urgent, call +44 333 880 8242, 9am to 6pm UK time.