Shipping Policy

Last updated: 11 October 2026

Every piece we sell is printed, hand-framed and assembled to order. This policy explains how long your order will take and how it travels to you.

1. Made to order, always

We do not warehouse prints. Nothing is pre-made. When you place an order, the edition is printed, hand-framed, assembled, inspected, numbered, and packed specifically for you. Standard orders are ready to ship within 72 calendar hours of ordering, every size.

2. Delivery timeline

Standard orders are ready to ship within 72 hours of ordering. These are calendar hours, including weekends. This covers printing, framing, quality inspection and packing. UK delivery is the next day after dispatch, tracked and insured. The 72-hour production window does not include transit. You will receive a tracking link when your piece ships.

International transit takes longer, as set out below. Bespoke production and delivery timings are agreed separately with your quote.

3. Delivery cost

Delivery is free on every order, every size, every destination we ship to. There is no threshold and no surcharge for larger sizes. What you see at checkout is what you pay.

4. UK delivery

UK orders are dispatched by a tracked, insured next-day courier. Every size travels the same way: framed face-up in a rigid double-walled carton, corner-guarded on every edge.

5. International delivery

We deliver, on us, to the European Union, Switzerland and Norway, the United States and Canada, Australia and New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. If your country is not offered at checkout, write to us and we will quote. Europe is typically 3–5 working days after dispatch by tracked, insured air-mail; further destinations a little longer. Import duties, local taxes, and customs handling fees may be applied on arrival by your local carrier or customs authority, and are payable by you as the recipient. Delays caused by customs or local carriers are outside our control.

6. Packaging

Every framed piece is corner-guarded on every edge with cardboard protectors, sleeved in biodegradable bubble wrap and a recycled-plastic foam tube, then crated in a rigid double-walled carton sized for the order. Recyclable, largely plastic-free, no loose foam pellets.

7. Risk of loss

Risk of loss passes to you on delivery to the address you provided at checkout. If your tracking link stalls for more than 48 hours, or if the courier marks your piece as delivered but you have not received it, please contact us at hello@thegoodseason.co.uk and we will investigate with the carrier on your behalf.

8. Damaged on arrival

If your piece arrives damaged or broken, please see our Refund Policy for how we will replace it at our cost.

9. Contact

For anything else, email hello@thegoodseason.co.uk or call us on +44 333 880 8242 (Monday to Friday, 9am to 6pm UK time). A real person replies, usually within two working days.